Quality Time
Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, as he interviews top industry leaders to uncover what sets exceptional leadership apart from the average. Tune in for insightful conversations and actionable takeaways from the best in the business.
Quality Time
Navigating Legal Risks When Using AI in Call Centers
Protect Your QA, CX, and Customer Support Teams from Lawsuit Threats, Bias, and Compliance Issues.
Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, along with guest expert Stacey Chiu from Michelman & Robinson LLP, for an enlightening discussion on navigating the legal complexities of AI in call centers.
Discover how organizations can leverage AI technology while safeguarding against legal risks in performance evaluations and recruitment. Learn to balance efficiency with ethical considerations and ensure compliance in an evolving regulatory landscape.